1. Who we are
Blutrax is operated by J Direct Trading Pty Ltd, trading as Blutrax, in Australia. For privacy enquiries, contact info@blutrax.com.au.
2. Information we collect
We may collect personal and business information when you contact us, submit an enquiry, request a quote or otherwise communicate with us. This may include:
- name, phone number, email address and company details;
- postcode, delivery location, site type and equipment requirements;
- product interest, finance interest, dealer enquiry details and message content;
- technical website data such as IP address, browser type, pages visited and device information.
3. How we use information
We use this information to respond to enquiries, prepare quotes, recommend suitable equipment, manage customer relationships, arrange delivery or support, improve the website, prevent spam or misuse, and comply with legal obligations.
4. Disclosure
Where reasonably necessary, we may share relevant information with service providers and partners, including email providers, website hosting providers, CMS providers, freight providers, finance referral partners, warranty or service partners, professional advisers, and regulators where required by law.
5. Overseas services and cloud platforms
This website may use cloud services such as Cloudflare, Sanity, Google services and email infrastructure. Depending on their infrastructure, these providers may process or store technical and enquiry-related data in Australia or overseas.
6. Cookies and analytics
We may use cookies and similar technologies to operate the website, remember preferences, protect forms and understand website performance. See our Cookie Notice for more detail.
7. Security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access. No internet transmission or storage method is completely secure, so you should avoid sending highly sensitive information through website forms where possible.
8. Access and correction
You may request access to the personal information we hold about you, or ask us to correct inaccurate information, by contacting info@blutrax.com.au. We may need to verify your identity before responding.
9. Marketing communications
If we send marketing communications, you can ask us to stop at any time. We may still send transactional messages about quotes, orders, delivery or support where necessary.
10. Complaints
If you have a privacy concern, contact us first so we can review it. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
This policy is designed to align with general Australian privacy expectations and the Australian Privacy Principles where applicable. It should be reviewed by a qualified adviser if the business expands its data collection or marketing activity.