Warranty support for Blutrax forklifts.

Our commitment

At Blutrax, we stand behind the quality and reliability of our products. Every Blutrax forklift is backed by a comprehensive warranty program designed to give our customers confidence and peace of mind.

Our forklifts are built to perform in demanding Australian working environments, and we are committed to supporting our customers with responsive after-sales service and spare parts support.

Standard warranty coverage

Forklift unit warranty

24 months or 1,000 operating hours, whichever occurs first.

Coverage includes defects in materials and workmanship under normal operating conditions.

Lithium battery warranty

24 months or 1,000 operating hours, whichever occurs first.

The lithium battery warranty covers manufacturing defects and abnormal battery performance under normal operating conditions.

Charger warranty

24 months.

Coverage includes manufacturing defects affecting the operation of the supplied charger.

What is covered

The Blutrax warranty covers:

• Manufacturing defects
• Faulty components
• Electrical system defects
• Drive motor defects
• Hydraulic system defects
• Controller defects
• Factory-installed charger defects
• Lithium battery manufacturing defects

Replacement parts supplied under warranty will be repaired or replaced at Blutrax's discretion.

What is not covered

The warranty does not cover:

• Normal wear and tear
• Tyres and wheels
• Brake linings
• Paint damage
• Cosmetic damage
• Damage caused by accidents
• Improper operation or misuse
• Overloading beyond rated capacity
• Unauthorised modifications
• Damage caused by incorrect charging procedures
• Damage caused by environmental conditions, flooding, fire or corrosion
• Routine maintenance items

Owner responsibilities

To maintain warranty coverage, customers must:

• Follow the operating instructions provided
• Perform routine inspections and maintenance
• Use approved charging equipment
• Operate the forklift within its rated capacity
• Report any faults promptly

Spare parts and service support

Blutrax maintains spare parts support to minimise downtime and keep your equipment operating efficiently.

Our service team and authorised partners can provide technical assistance and warranty support across Australia.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Need warranty assistance?

If you require warranty support, please contact our service team with:

• Forklift model
• Serial number
• Hours of operation
• Description of the issue
• Photos or videos where applicable